(TECH) Unable to falsh Adrunio IDE firmware

Any updates from Seeedstudio on a possible cause for this issue or troubleshooting tips that I can try?
I have two RePhone kits and neither of them will accept a firmware update.
Followed the Arduino IDE tutorial and the Eclipse tutorial to no avail.
In both cases the FirmwareUpdater times out showing no progress.
Not sure if this helps diagnose the problem, but occasionally I get this debug error…

Thank you for reading.