Customer service issue

Moderators: violet, carmen.zheng

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sfedorov
Pre-kindergarten
Pre-kindergarten
Posts: 1
Joined: Sat Mar 31, 2018 2:06 am

Customer service issue

Post by sfedorov » Mon Apr 16, 2018 10:33 pm

Since I no longer get any response to my emails from the customer service, maybe this is the proper place for this:

I recently placed an order for 3 PCB designs. The order was in production when I decided I need to add one more PCB design to it. I placed another order, choosing the cheapest shipping option ($28 DHL service). I then contacted the customer service to ask for the both orders to be combined during shipping. The customer service suggested doing exactly what I did already. In theory, that would only require one shipping charge (that would increase by 3 to 5 dollars due to weight change) and the second shipping charge should have been refunded or at least a credit for that amount should be issued.

This turns out to be much harder than one may think it should be as soon as I mentioned any sort of refund or credit, the customer service people stopped replying to my emails and the whole situation is now hanging in the air.

While $25 may not be much, I do have to say that I am disappointed in the customer service Seeed provides and will likely not be ordering PCBs from them any more.

carmen.zheng
Staff
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Posts: 56
Joined: Wed Apr 04, 2018 3:41 pm
Are you a staff member of seeedstudio?: yes
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Re: Customer service issue

Post by carmen.zheng » Wed Apr 18, 2018 2:03 pm

Thanks for your message sfedorov, I have informed the support team to hunt down your e-mail. They will get back to you soon,

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