Serial Monitor with XIAO not working

Thanks, Baozhu, per your request, here are some images (I hope they come through this way)

Snippet of my Win7 Device Manager with Xiao connected. Note it shows a “Seeed femto M0” under “Other Devices”.
If I press the Xiao reset once the femto disappears and then reappears when it comes out of reset. Note that there are NO serial devices listed.
When I double press the reset, it enters download mode and I see this on the Device Manager:
Note here that the femto has changed to a Xiao in Other Devices, and a COM9 has appeared showing a “Teensy USB Serial”. I also get a Win dialog box asking me if I want to open the folder to views the files. This folder contains three files: INFO_UF2.TXT, INDEX.HTM, and CURRENT.UF2. Once the sketch is uploaded com ports and the dialog box disappear. Trying to invoke the Arduino Serial Monitor returns a Com port not available message because it is gone.