Hi there,
So I’m confused, Did you get what you needed? “The device Bios Password” I don’t believe they don’t want to share it. I would agree with @cgwaltney there must be a communication breakdown, they are very responsive to legit Q’s and if it’s open source then it would be available in the wild perhaps. So you started by looking for an Alternative to the odysseys, Did it work out as a sub or NOT? it is a very new Item so there is still some info coming in for it as users get them. Looks to me to be pretty stout hardware, can I ask what the use case is? , what is the application?
GL 
PJ 