No tracking information and no reply from support

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sergeirm
Pre-kindergarten
Pre-kindergarten
Posts: 1
Joined: Tue Oct 29, 2013 6:42 pm

No tracking information and no reply from support

Post by sergeirm » Tue Oct 29, 2013 6:45 pm

Order is shipped on 21-oct. I have no tracking number since then. Support doesn't respond. What's going on?

shanyuan.yang
Pre-kindergarten
Pre-kindergarten
Posts: 5
Joined: Mon Nov 25, 2013 7:18 pm

Re: No tracking information and no reply from support

Post by shanyuan.yang » Mon Nov 25, 2013 7:38 pm

Since our customer service have not pay attention to our forum before,we have not reply you timely,sorry for this, please kindly tell us whether your problem have been solved or not?if not,we will check and solve for you.

Please accept our sincerely apologize,we will improve our service and try our best to serve for our customers in the future.

liao
Pre-kindergarten
Pre-kindergarten
Posts: 32
Joined: Mon Jul 04, 2011 11:09 am

Re: No tracking information and no reply from support

Post by liao » Wed Nov 27, 2013 3:01 pm

Hey @sergeirm,

Since it is close to the Christmas, the shipping time is longer than normal. And it's harder for us to get the useful information from the carrier than usual. However, we are trying the different carriers to seek a solution. In future, we plan to build a offshore warehouse and expand our distribution network to make you guys get our products easier.

Do you get the parcel for now? If not, please contact us and we will issue a refund. Sorry for the inconvenience caused.

Leslie Liao

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