Wrong PCB shipped

Moderators: violet, carmen.zheng

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mfreymond
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Joined: Mon Jan 14, 2019 4:45 am

Wrong PCB shipped

Post by mfreymond » Tue Jan 29, 2019 9:21 am

I've received the wrong PCB in my order.

If anybody is missing a set of boards with the number 764194 silkscreened on it - I've got them....

Photo for Reference. (https://imgur.com/mjtmccO)

Image

carmen.zheng
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Re: Wrong PCB shipped

Post by carmen.zheng » Tue Jan 29, 2019 10:03 am

Hello mfreymond,

Thank you for reaching out, and sincere apologies for the mix-up. It seems the factory have either sent you the wrong boards or swapped the Gerber files with someone else's. Unfortunately, the whole factory has already gone off for the holidays so we have to wait until they get back to find out what happened and who's boards you have. Also, even if your boards were swapped at the last minute I am afraid it will be very difficult to track and they could be anywhere in the world. I suggest we re-manufacture the rightful boards for you again. But again, this will have to wait until the factory is back online.

I hope that is alright and thank you for your understanding,

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