Can't connect any new device to app

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seeed579383
Pre-kindergarten
Pre-kindergarten
Posts: 2
Joined: Thu Apr 18, 2019 5:52 pm

Can't connect any new device to app

Post by seeed579383 » Thu Apr 18, 2019 6:09 pm

Hi,

I ordered the Wio Link as well as the Wio Node with a few sensors to play around with.
Sadly I'm running into issues right at the start when trying to connect any one of them to the app

- Galaxy S9+ / Android version 9
- App Version 2.3.7 (same results with 2.3.0 and 2.3.6)

- Login to the app is successful (Server Global - https://us.wio.seeed.io)
- Klicking on "Add your first device" or "+"promts me to set the Link/Node into Setup Mode which works fine with both devices.
- Clicking "next" puts me directly into the "Step 1" Connect to Wi-Fi Network screen.
- The Wio device does not show up in that list. It does show up when looking manually for networks though.
- When I select any Network and connect to it, the app crashed and/or resets to the "setup your wio link" screen instantly.
- at no point do I get into any screen where I am asked to connect to the Wio device as is shown in most videos/screenshots here. It feels like the app is skipping that part?
- there is currently no way for me to get past the "Connect to Wi-Fi Network" screen. Tested with multiple networks in multiple locations. 2.5Ghz as well as 5Ghz.

Cheers
Alex
Screenshot_20190417-100113_Wio.jpg
Screenshot_20190417-100113_Wio.jpg (300.08 KiB) Viewed 162 times
20190418_120726.jpg
20190418_120726.jpg (257.33 KiB) Viewed 162 times

seeed579383
Pre-kindergarten
Pre-kindergarten
Posts: 2
Joined: Thu Apr 18, 2019 5:52 pm

Re: Can't connect any new device to app

Post by seeed579383 » Tue Apr 23, 2019 7:41 pm

I was able to add both Link and Node using an older android 7 phone without any problems. The devices now show up on my s9+ as well.
So there seems to be some issues with Android 9.

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