Rephone doesn't see sim card

Moderators: lily.li, violet, jessie, chao.zhang

marten.hazelaar
Pre-kindergarten
Pre-kindergarten
Posts: 5
Joined: Wed Dec 09, 2015 1:52 am

Rephone doesn't see sim card

Post by marten.hazelaar » Wed Dec 09, 2015 2:00 am

Last week a friend gave me a rephone kit. A wonderful present! I assembled it and all things look if they're working. I inserted a new sim card, but it doesn't recognize it. It keeps saying sim missing. I tried a sim card of an other cell phone and it worked neither. The new sim card worked properly in the other cell phone. May be it has something to do with the network, however the provider is still keeping up the 2G network.
Please, can someone help me with this problem?

User avatar
chao.zhang
Kindergarten
Kindergarten
Posts: 81
Joined: Thu Jan 22, 2015 9:55 am

Re: Rephone doesn't see sim card

Post by chao.zhang » Wed Dec 09, 2015 10:11 am

marten.hazelaar wrote:Last week a friend gave me a rephone kit. A wonderful present! I assembled it and all things look if they're working. I inserted a new sim card, but it doesn't recognize it. It keeps saying sim missing. I tried a sim card of an other cell phone and it worked neither. The new sim card worked properly in the other cell phone. May be it has something to do with the network, however the provider is still keeping up the 2G network.
Please, can someone help me with this problem?

Hi Marten,

Thanks for the feedback.

I am thinking about:

CASE A - it could be a bad connection between the SIM card and the card slot here in your case.
CASE B - Every time you re-insert the SIM card, you need to reboot the RePhone

Could you please try the following:
Case A:
1. Please check the direction of your SIM card, see if you have inserted it other way around
2. Try to gently push in the card a little bit
3. If your RePhone still shows "NO SIM" on the screen, use a tweezer to SLIGHTLY lever up the metal connector on the SIM card slot , DO NOT BE TO HARD OR YOU MAY BREAK IT.

Case B:
Turn off the rephone, re-insert the SIM card, then turn it on again to see if it works.


Please let us know if the problem is solved.
Thank you!

User avatar
jessica121turner
Pre-kindergarten
Pre-kindergarten
Posts: 1
Joined: Wed Dec 09, 2015 7:25 pm
Location: 909 3rd Ave, New York, NY, United States
Contact:

Re: Rephone doesn't see sim card

Post by jessica121turner » Wed Dec 09, 2015 7:26 pm

Hello

User avatar
chao.zhang
Kindergarten
Kindergarten
Posts: 81
Joined: Thu Jan 22, 2015 9:55 am

Re: Rephone doesn't see sim card

Post by chao.zhang » Thu Dec 10, 2015 2:33 pm

jessica121turner wrote:Hello
Hi ya

marten.hazelaar
Pre-kindergarten
Pre-kindergarten
Posts: 5
Joined: Wed Dec 09, 2015 1:52 am

Re: Rephone doesn't see sim card

Post by marten.hazelaar » Mon Dec 14, 2015 11:37 pm

Thanks for answering my question. I tried both suggestions (rebooting after reinserting the sim card and bending the connections a little), but unfortunately neither worked. Could it be the connection with the network?

User avatar
chao.zhang
Kindergarten
Kindergarten
Posts: 81
Joined: Thu Jan 22, 2015 9:55 am

Re: Rephone doesn't see sim card

Post by chao.zhang » Tue Dec 15, 2015 9:38 am

marten.hazelaar wrote:Thanks for answering my question. I tried both suggestions (rebooting after reinserting the sim card and bending the connections a little), but unfortunately neither worked. Could it be the connection with the network?

Hi Marten,

Do you mind tell me which country you are? And which mobile operator you were using? BTW you've mentioned about your it's a present from your friend, did your friend get it from the kickstarter? Or it is a development sample we've given out?

It would be wonderful if you can upload a clear image of your RePhone here.

Cheers,
Chao

marten.hazelaar
Pre-kindergarten
Pre-kindergarten
Posts: 5
Joined: Wed Dec 09, 2015 1:52 am

Re: Rephone doesn't see sim card

Post by marten.hazelaar » Tue Dec 15, 2015 8:39 pm

Hi Chao,
Thank you for answering so quickly!
I am from the Netherlands and I use the KPN network. The rephone is from kickstarter.
Here is a link to an image of my rephone:
https://www.dropbox.com/s/o55lsk2xswwdv ... e.jpg?dl=0

Regards, Marten

User avatar
chao.zhang
Kindergarten
Kindergarten
Posts: 81
Joined: Thu Jan 22, 2015 9:55 am

Re: Rephone doesn't see sim card

Post by chao.zhang » Wed Dec 16, 2015 1:55 pm

marten.hazelaar wrote:Hi Chao,
Thank you for answering so quickly!
I am from the Netherlands and I use the KPN network. The rephone is from kickstarter.
Here is a link to an image of my rephone:
https://www.dropbox.com/s/o55lsk2xswwdv ... e.jpg?dl=0

Regards, Marten

Hi Marten,

thanks for the details, our engineers are now looking into this problem. We will respond ASAP.
Once again thank you for your patience.

Regards,
Chao

alden
Pre-kindergarten
Pre-kindergarten
Posts: 2
Joined: Wed Dec 16, 2015 10:57 pm

Re: Rephone doesn't see sim card

Post by alden » Wed Dec 16, 2015 11:00 pm

I had a similar issue as well when I first opened my phone, I resolved it by altering the seating of the SIM card. Basically, push it all the way in, then push it back out just a millimeter or two. After doing this and rebooting I had working network connectivity. Good luck!

User avatar
chao.zhang
Kindergarten
Kindergarten
Posts: 81
Joined: Thu Jan 22, 2015 9:55 am

Re: Rephone doesn't see sim card

Post by chao.zhang » Thu Dec 17, 2015 9:56 am

alden wrote:I had a similar issue as well when I first opened my phone, I resolved it by altering the seating of the SIM card. Basically, push it all the way in, then push it back out just a millimeter or two. After doing this and rebooting I had working network connectivity. Good luck!

Thanks Alden for the kind help.

Actually I am thinking the same issue here, maybe try to push it back out a little bit and then reboot to see how it goes. Cause as I can see from the image, all connections are good, except that the SIM card was pushed inside a bit too much.

Post Reply