Missing item from order

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lex_85
Pre-kindergarten
Pre-kindergarten
Posts: 5
Joined: Fri Jul 22, 2011 8:28 pm

Missing item from order

Post by lex_85 » Fri Sep 11, 2015 12:50 am

Of the 12 orders I've placed with Seeedstudio over the last 5 years, 3 of which had items missing. The earlier cases were promptly resolved, but that is not the case now.

Contacted their customer service about the missing RFID tags from my order and their only reply was that the item was scanned and recorded in their system. No reply since, and that was 2 days ago.

Really disappointing.

shaopeng.zhang
Staff
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Joined: Sun Apr 27, 2014 7:49 pm

Re: Missing item from order

Post by shaopeng.zhang » Mon Sep 14, 2015 3:36 pm

Pls accept our sincere apologies. Your email was replied yesterday. Any further question pls send email to order@seeed.cc
Thank you!

lex_85
Pre-kindergarten
Pre-kindergarten
Posts: 5
Joined: Fri Jul 22, 2011 8:28 pm

Re: Missing item from order

Post by lex_85 » Wed Sep 16, 2015 10:14 pm

Received reply on the 13th (Sun). Waiting for replacements.

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