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No tracking information and no reply from support

Posted: Tue Oct 29, 2013 6:45 pm
by sergeirm
Order is shipped on 21-oct. I have no tracking number since then. Support doesn't respond. What's going on?

Re: No tracking information and no reply from support

Posted: Mon Nov 25, 2013 7:38 pm
by shanyuan.yang
Since our customer service have not pay attention to our forum before,we have not reply you timely,sorry for this, please kindly tell us whether your problem have been solved or not?if not,we will check and solve for you.

Please accept our sincerely apologize,we will improve our service and try our best to serve for our customers in the future.

Re: No tracking information and no reply from support

Posted: Wed Nov 27, 2013 3:01 pm
by liao
Hey @sergeirm,

Since it is close to the Christmas, the shipping time is longer than normal. And it's harder for us to get the useful information from the carrier than usual. However, we are trying the different carriers to seek a solution. In future, we plan to build a offshore warehouse and expand our distribution network to make you guys get our products easier.

Do you get the parcel for now? If not, please contact us and we will issue a refund. Sorry for the inconvenience caused.

Leslie Liao