Sorry for the delay and week communication. Your order was in production. Could you please let me know which e-mail address you was connecting? firstname.lastname@example.org is only for PCB files. Any inquiries about order should be sent to email@example.com. I will check with team why they don't get back with you. We are also integrating the ticket system to make sure every inquiry was tracked.
Can't find a proper forum to drop the topic, drop here.