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no information about shipping

Posted: Wed Jan 16, 2019 8:37 am
by corentin.jechoux.pro
Hello,

I want to complain because I received no confirmation email about my order and I don't know how to follow the delivery. I paid for a DHL delivery (more than $21), but the service doest not met the quality I can expect : I have no information and no replies to the emails I sent.

I only know that my bank account was debited.

DHL is 1-3 working days, but the order was done 10 days ago, and I received nothing :
no product, no email, no phone call, NOTHING.

Please keep me informed.

Re: no information about shipping

Posted: Wed Jan 16, 2019 11:59 am
by carmen.zheng
Hi,

Thank you for letting us know, I have forwarded the case to the customer service team and they will get back to you as soon as possible,

Sincere apologies for the trouble! I hope it can be resolved soon,