no information about shipping

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corentin.jechoux.pro
Pre-kindergarten
Pre-kindergarten
Posts: 1
Joined: Tue Jan 08, 2019 4:27 am

no information about shipping

Post by corentin.jechoux.pro » Wed Jan 16, 2019 8:37 am

Hello,

I want to complain because I received no confirmation email about my order and I don't know how to follow the delivery. I paid for a DHL delivery (more than $21), but the service doest not met the quality I can expect : I have no information and no replies to the emails I sent.

I only know that my bank account was debited.

DHL is 1-3 working days, but the order was done 10 days ago, and I received nothing :
no product, no email, no phone call, NOTHING.

Please keep me informed.

carmen.zheng
Staff
Staff
Posts: 90
Joined: Wed Apr 04, 2018 3:41 pm
Are you a staff member of seeedstudio?: yes
Which products/projects are your favorite?: PCB, PCBA, PCB Layout, 3D Printing, CNC Milling and more!
Location: Shenzhen
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Re: no information about shipping

Post by carmen.zheng » Wed Jan 16, 2019 11:59 am

Hi,

Thank you for letting us know, I have forwarded the case to the customer service team and they will get back to you as soon as possible,

Sincere apologies for the trouble! I hope it can be resolved soon,

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