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BAD SERVICE

Posted: Sun Oct 28, 2018 3:50 pm
by husaberg
Anybody else disapointed with the bad technical service / backup they are receiving from SEEED technical support.

Nobody answers and nobody seems to care. I have sent 2 emails to address's of suggested technical help.

I purchased a OBD product from Digikey so my next drive will be to harass Digikey until they take this up with SEEED or start to withdraw these unsupported products.

Re: BAD SERVICE

Posted: Fri Nov 23, 2018 10:19 am
by bill.yu
Hi Col,

We replied the mail on Oct, 30. please let us know if the issue is not solved. thanks.


Date October 30, 2018 10:47 AM
From joney.sui <joney.sui@longan-labs.cc>
To support@seeed.cc
Cc
Col Bek <husaberg@gmx.com>
techsupport <techsupport@seeed.cc>
joney.sui <joney.sui@longan-labs.cc>
Notified
Seeed Customer Support Team <order@seeed.cc>
seeed_support <fae@seeed.cc>
Assignee seeed_support <fae@seeed.cc>
Status open
Channel Email
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Dear Col,

There is no \r\n after +++
otherwise the board will get an empty command.
that is why error cmd.
dont worry about it, just continue to input others cmd.
thanks.

Joney