Search found 32 matches

by liao
Tue Dec 10, 2013 2:49 pm
Forum: To Be Classified
Topic: !!!BAD Customer support ignor 5 reminder for over a month!!!
Replies: 6
Views: 4454

Re: !!!BAD Customer support ignor 5 reminder for over a mont

We are committed to provide a good customer service. It is a pity that we still made quite lots of mistakes.

Thanks for the understanding. We will try best to improve.
by liao
Mon Dec 02, 2013 9:44 am
Forum: Fusion PCB/ PCBA Services
Topic: What is difference between "Proccessing" and "In Production"
Replies: 1
Views: 1865

Re: What is difference between "Proccessing" and "In Product

Hey,

Thanks for the inquiry. The "Processing" means your order was confirmed and went in to our internal processing, and "In Production" means your files was sent to the PCB fabrication house to manufacture. Please let me know if you have more questions.
by liao
Wed Nov 27, 2013 3:16 pm
Forum: DSO Nano
Topic: Not happy with my dso v3
Replies: 2
Views: 3298

Re: Not happy with my dso v3

Hey @ric_chin, My name is Liao and I am the marketing director at Seeed. I am sorry for the inconvenience caused. There were quite lots of faults on DSO Nano v3 need improvement. Your feedback is really useful. I will talk to our engineer and work out a solution ASAP. If you are not satisfied with c...
by liao
Wed Nov 27, 2013 3:01 pm
Forum: To Be Classified
Topic: No tracking information and no reply from support
Replies: 2
Views: 3462

Re: No tracking information and no reply from support

Hey @sergeirm, Since it is close to the Christmas, the shipping time is longer than normal. And it's harder for us to get the useful information from the carrier than usual. However, we are trying the different carriers to seek a solution. In future, we plan to build a offshore warehouse and expand ...
by liao
Wed Nov 27, 2013 2:48 pm
Forum: To Be Classified
Topic: Order 87407‏ never received
Replies: 3
Views: 3024

Re: Order 87407‏ never received

Hey @richlund70, My name is Liao and I am the marketing director at Seeed. Sorry for the inconvenience caused. Our customer team was rebuilt last month and It should brought you some confusions/bad service. However, we are back to the track and will continue to improve. Also, we are planning the our...
by liao
Wed Nov 27, 2013 2:37 pm
Forum: To Be Classified
Topic: !!!BAD Customer support ignor 5 reminder for over a month!!!
Replies: 6
Views: 4454

Re: !!!BAD Customer support ignor 5 reminder for over a mont

Hey @Ozhide, This is Liao and i am the marketing director at Seeed. Actulally, Zhangkun is not charge for the customer service. However, we don't provide a clear contact window and make you wait for such a long time. It is our fault. I already forward this to your customer service team. They will co...
by liao
Wed Nov 27, 2013 2:31 pm
Forum: To Be Classified
Topic: DSO Nano 201 V3
Replies: 4
Views: 6741

Re: DSO Nano 201 V3

Hey @mygeophysics, My name is Liao and I am the marketing director at Seeed. I am sorry for the inconvenience caused. It seems the recent product upgrade was totally a mistake. Your feedback is really useful. I will talk with engineers to figure out a solution ASAP. (correct the advertisement for cu...
by liao
Wed Nov 27, 2013 2:14 pm
Forum: To Be Classified
Topic: Postage service lost your parcel? Seeed Studio won't help
Replies: 7
Views: 6174

Re: Postage service lost your parcel? Seeed Studio won't he

Hey,

The refund was proceed yesterday. Please check and let me know if you don't get it. Thanks!

Leslie Liao
by liao
Mon Nov 25, 2013 10:32 pm
Forum: To Be Classified
Topic: Postage service lost your parcel? Seeed Studio won't help
Replies: 7
Views: 6174

Re: Postage service lost your parcel? Seeed Studio won't he

Thanks for the reply. It is night in China now and I will follow up the refund tomorrow morning when I arrive at the office. We met quite a lot of cases that when we process the refund the customers informed us they got the parcel. So that is why our customer service stuff always persuade the custom...
by liao
Mon Nov 25, 2013 8:19 pm
Forum: Arduino
Topic: Please stop shipping out defective Bus Pirate V3
Replies: 1
Views: 961

Re: Please stop shipping out defective Bus Pirate V3

Hey there,

Thanks for your report. I will follow up this issue and discontinue the defect tomorrow morning.

Leslie Liao