Search found 63 matches

by carmen.zheng
Tue Oct 16, 2018 11:19 am
Forum: Complaints and Suggestions
Topic: Only support worse than fusion...bizarre support.
Replies: 8
Views: 218

Re: Only support worse than fusion...bizarre support.

Fantastic! :D Congrats and hopefully that is the end of the troubles,

On another note, the e-mail problem has been resolved and should be working normally now,

Thank you so much for your patience and working with us, please let us know it there is anything else we can do for you,.
by carmen.zheng
Mon Oct 15, 2018 8:40 pm
Forum: Complaints and Suggestions
Topic: Only support worse than fusion...bizarre support.
Replies: 8
Views: 218

Re: Only support worse than fusion...bizarre support.

Hi Mrkcass, We think we have found the reason why your e-mails were being missed by our customer support platform and are testing it further. There seems to be a problem with the support@seeed.cc email address. For the second order I am afraid we have been hit with incredibly bad luck, DHL's customs...
by carmen.zheng
Wed Oct 10, 2018 7:24 pm
Forum: Fusion PCB/ PCBA Services
Topic: Gerber viewer doesn't show milling
Replies: 1
Views: 100

Re: Gerber viewer doesn't show milling

Hi David, Thanks for your post, it seems like the Gerber viewer is having problems detecting or reading the outline layer properly. I suspect that the dot is from the drill layer (Eagle likes to overlay drill holes on milling slots). The only way to really verify if the engineers will be able to see...
by carmen.zheng
Wed Oct 10, 2018 7:08 pm
Forum: Complaints and Suggestions
Topic: Only support worse than fusion...bizarre support.
Replies: 8
Views: 218

Re: Only support worse than fusion...bizarre support.

Hello mrkcass, This is Carmen Zheng from the Seeed Fusion service, firstly, sincere apologies for any inconvenience caused with these orders or any others in the past. I have checked the records and we received an e-mail regarding order 180903171003 on the 7th September and our technical support got...
by carmen.zheng
Sun Oct 07, 2018 7:21 pm
Forum: Fusion PCB/ PCBA Services
Topic: Stiffener Definition for Flex Boards
Replies: 1
Views: 50

Re: Stiffener Definition for Flex Boards

Hello Tim,

Yes that is fine, just make sure you include the details in your files and upload them to the Advanced PCB service. The engineers will review the files and get back to you with a quote,

Advanced PCB service:
https://www.seeedstudio.com/fusion-advanced-pcb.html
by carmen.zheng
Sat Sep 29, 2018 4:36 pm
Forum: Fusion PCB/ PCBA Services
Topic: PCB Prototyping Question
Replies: 3
Views: 117

Re: PCB Prototyping Question

With an external programmer device unless the MCU already has a bootloader installed,

For example:
https://www.arduino.cc/en/Hacking/Bootloader
by carmen.zheng
Fri Sep 28, 2018 6:17 pm
Forum: Fusion PCB/ PCBA Services
Topic: PCB Prototyping Question
Replies: 3
Views: 117

Re: PCB Prototyping Question

Hi Nelson, Fusion PCB and PCBA online services only take care of the hardware aspect, i.e. PCB manufacture and components population. If you have specific functional tests you would like us to perform, please send us a specific test plan to our customer service at fusion@seeed.cc and the assembly te...
by carmen.zheng
Mon Sep 17, 2018 6:27 pm
Forum: Complaints and Suggestions
Topic: Seed Fusion Support is TERRIBLE!!!
Replies: 6
Views: 1300

Re: Seed Fusion Support is TERRIBLE!!!

Hi Jeff,

I've been trying to send you an e-mail but it keeps saying I am spam so I'll PM you.

Could you add me to your safe senders list? Thanks
by carmen.zheng
Fri Sep 14, 2018 2:20 pm
Forum: Complaints and Suggestions
Topic: Seed Fusion Support is TERRIBLE!!!
Replies: 6
Views: 1300

Re: Seed Fusion Support is TERRIBLE!!!

Hi Jeff, Thanks for getting back to us, The project manager handling your case has moved to another department now so I am catching up with the new manager. They initially decided to make the boards from scratch again but I think it would be better and faster if we just had the boards re-worked and ...
by carmen.zheng
Tue Sep 11, 2018 6:53 pm
Forum: Fusion PCB/ PCBA Services
Topic: Stencil Zelflex QR266x380 frame
Replies: 2
Views: 98

Re: Stencil Zelflex QR266x380 frame

Hello René,

Would you mind describing your requirements a little more? I have talked to the customer service operative and I think we may have misunderstood.

Do you actually need us to provide the frame? Or do you already have this?

Thanks